Refund and Cancellation Policy
Effective date: April 7, 2026
This Refund and Cancellation Policy explains how subscription payments work on Field Pulse and under what circumstances refunds may be issued.
1. Free Trial
Every new organization receives a free trial period with full access to the Service. No payment information is required to start the trial. You can cancel at any time before the trial ends with no charge.
Near the end of your trial, you will receive reminder emails at the administrator address on file, giving you a chance to upgrade before access is interrupted.
2. Billing Cycle
After the trial ends, Field Pulse is billed monthly in advance at the per-user rate disclosed at the time of upgrade, plus applicable GST.
- Active users at the start of a billing cycle are charged in full for that cycle
- Users added mid-cycle are charged on a prorated basis: (standard rate ÷ days in month) × days remaining in cycle
- Prorated charges for mid-cycle additions are invoiced immediately
3. No Refunds for User Removal
When you remove or deactivate a user during an active billing cycle, no refund or credit is issued for the remaining days.
The removed user’s access is terminated immediately, but the charge for the current cycle is not pro-rated backwards. Your next billing cycle will reflect the reduced user count.
This policy exists because the cost of onboarding, provisioning, and supporting each user is front-loaded at the start of each cycle.
4. Cancellation
You may cancel your subscription at any time from the Billing page in the admin dashboard. Cancellation takes effect at the end of the current paid period. You will retain full access until then, and no further charges will be made.
Upon cancellation you may request a data export within 30 days; after 30 days your data may be permanently deleted per our Privacy Policy.
5. Failed Payments
If a recurring payment fails, your account enters a 48-hour warning window during which you can update your payment method and retry. If payment is not resolved after 48 hours, field employee access is suspended, but administrators retain access to the billing page so they can restore payment. Data is preserved throughout this period.
6. When Refunds Are Considered
While our standard policy is “no refunds”, we may issue a refund on a case-by-case basis in the following situations:
- Duplicate charge: if you were accidentally charged twice for the same billing cycle
- Service outage: if the Service was unavailable for more than 24 consecutive hours due to our fault
- Billing error on our part: if an incorrect amount was charged due to a bug in our billing system
- Unauthorized use: if you can demonstrate that an unauthorized party made charges on your account
To request a refund under one of these circumstances, email billing@fieldpulse.mcsventures.in within 30 days of the charge with your invoice number and a description of the issue.
7. Refund Processing
Approved refunds are processed through Razorpay to the original payment method within 5–10 business days. Refund eligibility and processing time are subject to Razorpay’s policies and the policies of your card issuer or bank.
8. GST Treatment
GST paid on refunded amounts will be adjusted in accordance with Indian GST regulations. You will receive a credit note for the adjustment where applicable.
9. Disputes
Please contact us before initiating a chargeback with your card issuer. Chargebacks filed without prior notice may result in account suspension while we investigate. We will always try to resolve billing disputes in good faith.
10. Contact
Questions about billing, cancellation, or refunds? Email billing@fieldpulse.mcsventures.in and we will respond within 2 business days.